Refund & Cancellation Policy

1.1"Clientohub", "we", "us" or "our" means Clientohub, the operator of the Clientohub client management platform available at clientohub.app.

1.2"Subscriber", "you" or "your" means the individual or entity that creates a Clientohub workspace and purchases a paid Subscription.

1.3"Service" means the Clientohub software-as-a-service platform, including all plans, features, integrations, storage and support provided through it.

1.4"Subscription" means a recurring paid plan (Solo, Studio or Agency), billed monthly or annually, including any extra seats purchased at $6 per seat per month.

1.5"Billing Period" means the monthly or annual period covered by a single Subscription payment.

1.6"First Payment" means the first successful charge made to your payment method for a paid Subscription, whether or not it follows a free trial.

1.7"Guarantee Period" means the 14 calendar days beginning on the date of your First Payment.

1.8"Free Trial" means the 14-day period during which a paid plan may be used without charge, where offered.

1.9"Material Service Failure" means a continuous, verified unavailability of the Service for 72 continuous hours or more that is caused by Clientohub and is not the result of a Force Majeure Event, scheduled maintenance, or a failure of your own systems or network.

1.10"Account Credit" means non-cash credit applied to your Clientohub account that may be used against future invoices and which expires 12 months after issue.

2.1This Policy applies to all Subscriptions purchased directly from Clientohub through our website or in-app checkout, processed by our payment provider, Stripe.

2.2This Policy applies globally to all Subscribers, regardless of country of residence, subject to Section 10 (Statutory Consumer Rights).

2.3This Policy forms part of, and must be read alongside, the Clientohub Terms of Service and Privacy Policy. Where this Policy conflicts with the Terms of Service on the subject of refunds or cancellation, this Policy prevails.

2.4This Policy does not apply to: (a) amounts you invoice to and collect from your own clients using Clientohub; (b) third-party fees charged by payment processors, banks or tax authorities; or (c) services purchased from third parties through integrations.

2.5By completing checkout and acknowledging this Policy, you confirm that you have read, understood and agree to be bound by it. Your acknowledgement is recorded with a timestamp, the policy version, and technical metadata for evidentiary purposes.

3.1Every new paid Subscription is covered by a 14-day money-back guarantee that begins on the date of your First Payment.

3.2If you are not satisfied with the Service for any reason, you may request a full refund of your First Payment by emailing billing@clientohub.app within the Guarantee Period. You are not required to give a reason.

3.3Your refund request must be sent from, or clearly identify, the email address associated with your Clientohub workspace, with the subject line "Refund Request — [your email]".

3.4We will acknowledge your request within 2 business days and, where the request qualifies, approve the refund at the same time.

3.5Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank or card issuer. Clientohub does not control this timing.

3.6Refunds are issued in the original currency of the transaction. Clientohub is not responsible for exchange-rate differences or foreign-transaction fees applied by your bank.

3.7The guarantee applies to your First Payment only. It does not apply to renewal payments, additional seats purchased after the First Payment, or to a second Subscription purchased by the same Subscriber after a previous refund.

3.8On issuing a refund, the Subscription is cancelled immediately and the workspace reverts to the Free plan. Data is retained in accordance with Section 6.7.

4.1Except as expressly stated in Section 5 (Material Service Failures), Section 9 (Exceptions) and Section 10 (Statutory Consumer Rights), all payments made after the Guarantee Period are final and non-refundable.

4.2We do not provide refunds or credits for partial Billing Periods, unused time, days on which you did not log in, or features you chose not to use.

4.3Annual Subscriptions are paid in advance for the full year. Cancelling an annual Subscription part-way through the year does not entitle you to a refund of the remaining months.

4.4We do not provide refunds for renewal charges. Renewal dates are shown in Settings → Billing at all times, and it is your responsibility to cancel before a renewal if you do not wish to be charged.

4.5We do not provide refunds where a workspace is suspended or terminated for breach of the Terms of Service, including abuse, fraud, or unlawful use of the Service.

4.6We do not provide refunds for extra seats after the Guarantee Period. Seats removed mid-period remain billed until the end of that Billing Period.

4.7Downgrading to a lower plan takes effect at your next billing date and does not generate a refund or pro-rated credit for the current Billing Period.

5.1If the Service is continuously unavailable for 72 continuous hours or more due to a fault attributable to Clientohub, you may request a pro-rated refund or Account Credit for the affected portion of the Billing Period.

5.2Requests under this Section must be submitted to billing@clientohub.app within 30 days of the end of the outage and should include the dates and times affected.

5.3Clientohub will verify the outage against its monitoring and status records. Where verified, we will issue either a pro-rated refund or Account Credit, at our reasonable discretion, and will tell you which.

5.4The following do not constitute a Material Service Failure:

5.5Compensation under this Section is capped at the amount you paid for the affected Billing Period and is your sole and exclusive remedy for service unavailability.

6.1You may cancel your Subscription at any time from Settings → Billing → Manage billing, which opens the secure Stripe billing portal. No phone call, notice period or explanation is required.

6.2Cancellation stops all future charges. It is not a refund request. Cancelling does not automatically refund the current Billing Period.

6.3You retain full access to your paid plan features until the end of the Billing Period you have already paid for. The exact date is shown in Settings → Billing.

6.4At the end of that period, the workspace automatically reverts to the Free plan and any features or capacity above the Free plan limits are disabled.

6.5You may resume a cancelled Subscription at any time before the period ends from the Stripe billing portal, and your plan will continue uninterrupted.

6.6Cancelling during the Guarantee Period does not by itself trigger a refund. To obtain a refund you must also email billing@clientohub.app within the Guarantee Period as described in Section 3.

6.7After cancellation, your workspace data is retained for 90 days, during which you may reactivate or export it. After 90 days, data may be permanently deleted and cannot be recovered.

6.8Clientohub may cancel or suspend a Subscription for non-payment, breach of the Terms of Service, or unlawful use. Where we cancel for convenience, we will refund the unused portion of the current Billing Period.

7.1If you believe you have been charged incorrectly, please contact billing@clientohub.app before contacting your bank or card issuer. We will investigate and respond within 2 business days.

7.2Filing a chargeback for a charge that is valid under this Policy is a breach of the Terms of Service.

7.3On receiving notice of a chargeback, Clientohub may immediately suspend the associated workspace and all related workspaces until the dispute is resolved.

7.4Clientohub will contest chargebacks it considers illegitimate and will submit evidence to the card network, which may include your acceptance of this Policy (timestamp, version, IP address and device information), account activity and usage logs, billing records and correspondence.

7.5Where a chargeback is decided in Clientohub's favour, the workspace may remain suspended until any outstanding balance, together with any chargeback fee charged to us by the payment network, is settled.

7.6Clientohub may refuse future service to any person or entity that has filed an illegitimate chargeback.

8.1Where offered, paid plans include a 14-day Free Trial. No charge is made during the Free Trial.

8.2We send a reminder before the Free Trial ends. You may cancel at any time during the Free Trial from Settings → Billing, and no charge will be made.

8.3If you do not cancel, your payment method is charged automatically for the plan and Billing Period you selected when the Free Trial ends. That charge is your First Payment and starts the 14-day Guarantee Period.

8.4Free Trials are limited to one per Subscriber. Clientohub may refuse or shorten a Free Trial where it detects repeat trials, duplicate accounts, or abuse.

8.5Data created during a Free Trial remains in your workspace if you continue on a paid or Free plan, subject to the applicable plan limits.

9.1Where an exception is granted, Clientohub will state whether the remedy is a cash refund or Account Credit. Account Credit has no cash value and expires 12 months after issue.

9.2Requests under this Section must be sent to billing@clientohub.app with supporting information and will be answered within 2 business days.

10.1Nothing in this Policy limits or excludes any right you have under mandatory consumer protection law in your country of residence.

10.2Consumers in the European Union and the United Kingdom have a statutory right to withdraw from a distance contract within 14 days. Where you ask us to begin supplying the Service immediately, you acknowledge that this right may be lost once supply has begun, but our 14-day money-back guarantee provides an equivalent or better remedy in practice.

10.3Consumers in Australia have rights under the Australian Consumer Law that cannot be excluded, including remedies for services that are not supplied with due care and skill.

10.4Where mandatory local law gives you a stronger remedy than this Policy, that law applies to the extent of the inconsistency, and the remainder of this Policy continues to apply.

11.1To the maximum extent permitted by law, Clientohub's total aggregate liability arising out of or relating to refunds, cancellation, billing or service availability is limited to the total amount you paid to Clientohub in the 12 months immediately preceding the event giving rise to the claim.

11.2Clientohub is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill, business opportunity or data, however caused.

11.3The remedies described in this Policy are your sole and exclusive remedies in relation to refunds and service availability.

11.4Nothing in this Section limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be limited by law.

12.1All refund, cancellation and billing enquiries must be sent to billing@clientohub.app. We respond within 2 business days.

12.2To help us process a request quickly, please include: the email address on the workspace, the workspace name, the date and amount of the charge, and the reason for the request (optional within the Guarantee Period).

12.3If you are not satisfied with our decision, you may ask for the matter to be escalated for a second review by replying to our response within 14 days. Escalated reviews are answered within 5 business days.

12.4The parties will attempt in good faith to resolve any dispute informally before commencing formal proceedings.

12.5Clientohub may amend this Policy from time to time. The version in force at the time of your payment governs that payment. Material changes are notified by email and by publication of a new version number on this page.